Your First Visit

First visits can be stressful, but we make sure to provide you with a comforting and relaxing environment. It is advised to schedule your first visit on a date and time when you’ll be relaxed and relatively free so that our dentist can address your dental needs thoroughly. Please fill out the new patient and medical history form prior to your appointment.

Here’s what to expect:


Please expect an appointment to take up to an hour and a half.

Follow Up

Follow-up appointments will be scheduled to ensure optimal oral health.

X-ray Imaging

Digital low-dose x-ray imaging is required as part of a thorough examination.

Cleaning and Examining

Once a general health assessment and cleaning have been carried out, a thorough examination will be done to screen for oral diseases and current tooth and gum conditions.

Medical History and Questions

Dental examinations are only carried out once the doctor has reviewed your medical history and other needs and concerns.

New Patient Forms

We have provided our new patients with online forms to fill out for ease and comfort. It’s advised to print out and complete your new patient form before your Pine Lake Family Dentistry appointment to avoid any inconvenience. In case of any queries, don’t hesitate to contact us at 425-391-9414 during office hours. Our team will be more than happy to assist you.

Patient Login

Insurance Info

Dental insurance can be quite confusing for patients; however, Pine Lake Family Dentistry ensures to make the process as seamless for you as possible! We accept all insurances, and our team verifies and files your claims themselves.

You can learn more about our dental plans, which include various easy and affordable payments options. Please bring along a copy of your insurance card to your next appointment.

Emergency Services

Dental emergencies can occur at any time of the day, and here at Pine Lake Family Dentistry, we make sure to be there for you because that’s what family is for. So in the case of tooth nerve damage or other forms of emergencies, our emergency services are open for you always, and emergency appointments are always available and welcomed.

Learn More About Our Practice

What to Expect at Your Next Dentist Appointment

We know you might be a little hesitant. Let us put your mind at ease. We have a state-of-the-art new air purification system that pumps in medical-grade purified air, social and time distancing measures in place.

Meet Dr. Susan Chen, Pine Lake Family Dentistry in Sammamish, WA

At Pine Lake Family Dentistry, your comfort and trust are essential to our practice. Focusing on preventative and restorative dentistry, we provide professional, friendly and gentle care to enhance the natural beauty of your smile. Come visit us!

Hear What Our Patients Have to Say!

There's no better compliment than the volume of positive reviews we receive from our wonderful patients, inspiring us to provide our very best service every day. At Pine Lake Family Dentistry, our primary focus is exceptional care.

Our Patient Reviews

Here at Pine Lake Family Dentistry, we strive towards giving our patients a lifetime of good oral health, greater self-confidence, and a welcoming and comforting environment. Your oral health and complete satisfaction are of utmost concern. Please don't take our word for it though, here's what our patients have to say.


Happy Patients


139+ Reviews

Trusted by 2,100+ happy patients since 2005

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Fantastic experience! Had two cavities filled - Doctor Chen was super gentle, hygienist and doctor did a lot to ease my nerves (they were my first cavities and I was very anxious). The secretary was also very sweet and reassuring. Basically, everyone there is amazing, and I now love my dentist.

Cal Sanik

My wife and I both had fantastic experiences at Dr. Chen's office. The whole staff was friendly and professional, and we felt very well taken care of. I was impressed by the use of modern digital imaging (for both x-rays, and then visual cameras, which were helpful to show me directly what's going on and help explain things), and got excellent thorough explanations and had lots of opportunities to ask questions and share any concerns. I'd definitely recommend them.

Lowell Meyer

Dr. Chen is a great dentist with the loveliest manner. She's extremely compassionate and helps you understand what is wrong and how she'll fix it with minimal pain and a quick recovery. She doesn't push for whitenings, but definitely for night mouthguards--though, I do think she has good intentions when offering them. My 8 yr old even loves going to the dentist. Her staff is equally lovely and it's a genuinely nice experience.

Suman Chakrabarti

I’m always happy with my visit to Pine Lake Family Dentistry. The best!
Today I was sitting in the waiting room, Doctor Chen walked in and greeted me and the other two patients by name.

david herman

Dr. Chen and her team are the best! They are wonderful with kids; my son won't let anyone clean his teeth. They do a really good job at communicating costs and never push unnecessary procedures. I recommend Dr. Chen to all our friends and family!

Ernest Powers